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Accessibility statement for Business Account System

This accessibility statement applies to information on the Business Account System website

Using this website

This website is run by Business Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Request information in a different format

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording:

We'll need you to tell us:

You can request a PDF in an accessible format from its page. Select ‘Request an accessible format’ to contact the organisation that published the document.

We’ll review your request and get back to you in 7 working days.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us on one of the ways below:

We'll need you to tell us:

We’ll review your request and get back to you in 7 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities. You can use the text relay service of your choice to contact Business Wales.

Our offices have audio induction loops, or if you contact us before your visit, we will make every effort to arrange a British Sign Language (BSL) interpreter. Just contact us on one of the ways below:

We'll need you to tell us:

We’ll review your request and get back to you in 7 working days.

Technical information about this website’s accessibility

Business Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons: Non-compliance with the accessibility regulations.

Some tables have the role attribute incorrectly applied to td, th, and tr elements within table elements that lack the role="table", role="grid", or role="treegrid" attributes. This fails ARIA 1.2 guidelines. We plan to fix this by June 2025.

The span element is used for bold text by applying the CSS font-weight property instead of the semantic strong element. This fails success criterion WCAG 2.2 A F2. We have resolved every known instance of this issue in February 2025.

Non-compliance with the accessibility regulations

There are no known non-accessible technologies on Business Account System. If you believe some of our technologies are non-accessible. Please contact us on one of the ways below:

We'll need you to tell us:

We’ll review your request and get back to you in 7 working days.

Interactive tools and transactions

There are no known non-accessible Interactive tools and transactions on Business Account System. If you believe some of our Interactive tools and transactions are non-accessible. Please contact us on one of the ways below:

We'll need you to tell us:

We’ll review your request and get back to you in 7 working days.

PDFs and other documents

Some of our PDFs and other documents are non-accessible for the following reasons: Non-compliance with the accessibility regulations.

Some PDF documents have blank or missing titles. A document title is essential for navigation and organisation, particularly for users with cognitive disabilities or those relying on screen readers. This fails success criterion WCAG 2.2 A F25. We have resolved every known instance of this issue in February 2025.

Preparation of this accessibility statement

This statement was prepared on 27 February 2025. The statement was last reviewed on 27 February 2025.

How we tested the website

This website was last tested on 14 February 2025. The test was carried out by S8080.

On the 14 February 2025 S8080 used SortSite Desktop to scan 53 of our pages for compliancy to level A and AA of the Web Content Accessibility Guidelines Version 2.2. The scan included a combination of core pages, commonly used templates and complex templates.

We tested our main website platform, available at
https://wgbas.businesswales.gov.wales/